This Course outlines the importance of good communication throughout, and provides simple techniques to help you communicate effectively when interacting with internal and external customers.

Welcome to the Delivering Feedback e-Learning module. 

The aim of these modules is to provide you with practical guidance on how to give effective feedback.


This Course looks at how you can write good minutes for full Governing Body meetings and committee meetings.
In this course, you will receive guidance on planning and preparing for presentations.

By the end of this short course you will be able to determine the need to balance both urgency and importance in your work by prioritising and organising your workload more confidently. also recognise productive and unproductive work behaviours by Identifying your own personal style when managing different interruptions, Positively promote good time management working practices and their benefit to your personal organisation.

Personal experiences, stereotypes and cultural environment can all impact on your decisions and actions without you realising.

This 20-minute Foundation Skills module will help you understand unconscious bias so that you can identify, acknowledge and challenge it in your workplace.